ProActive Assist
A complete design refresh for ProActive Assist, transforming an outdated insurance benefit management platform into a modern, user-friendly solution.
Client
Bolvar
Timeline
August 2023
The Challenge
ProActive Assist's existing platform had an outdated user experience that made it difficult for users to navigate and manage their insurance benefits effectively.
The dated visual design and inconsistent interface patterns were affecting user trust and adoption rates.
Complex information architecture made it challenging for users to find and understand their coverage options.
The Solution
I executed a complete design refresh that delivers a contemporary, user-friendly experience enhanced by contemporary iconography and consistent visual patterns.
The new design improves information hierarchy and navigation, making it easier for users to understand their benefits and take action.
Key features redesigned include the dashboard overview, coverage details, claims submission, and provider search.
The modern interface builds trust through professional aesthetics and clear communication.
The Results
The redesign transformed ProActive Assist into a modern platform that users find intuitive and trustworthy.
The improved navigation and information architecture reduced support inquiries related to finding features.
User feedback highlighted the professional appearance and ease of use as major improvements.
Project Gallery
Modern insurance benefits platform
Platform introduction section
Coverage and services overview
User onboarding flow
Transparent pricing display
Updated brand identity
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Into Reality
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